Help centre
How can we help?
Find a clear answer or continue to a support request.
Sending a bulk workplace invitation
Help HR administrators avoid mismatched or duplicate invites.
Workplace careCompany plan ended while care is in progress
Plan a safe transition when workplace eligibility changes.
Workplace careEAP confidentiality for managers
Help managers support people without requesting clinical details.
Workplace careUsing workplace care as a dependant
Keep dependant access, consent, and privacy separate from an employee account.
Workplace careEmployee changed departments or locations
Understand how a role or country change affects workplace care.
Workplace careJoining after a company invite expired
Recover a workplace invitation safely.
Workplace careHR administrator troubleshooting
What an HR admin can check before contacting Mindara.
Workplace careWorkplace SSO or invite link problems
Recover access when company login is not recognised.
Workplace careAdding or using dependant access
Troubleshoot invitations for eligible family members.
Workplace careBooking through workplace care
Use an employer entitlement instead of paying privately.
Workplace careWhat your employer can see
Privacy boundaries for workplace-funded support.
Workplace careEAP session limits and renewals
Understand available sessions without guessing.
Workplace careChecking EAP eligibility
See whether your employer-funded care is available to you.