Help centre
How can we help?
Find a clear answer or continue to a support request.
Bank chargeback or payment dispute
Choose a coordinated route when a payment is genuinely disputed.
Payments and billingRefund approved but not received
Trace a refund across Mindara, the gateway, and your bank.
Payments and billingCorrecting an invoice name or address
Request a billing correction without altering a financial record yourself.
Payments and billingCurrency or tax looks different
Understand market, tax, and display differences before paying.
Payments and billingPaying with UPI or net banking
Complete a redirected Indian payment without creating duplicate orders.
Payments and billingPayment method is not listed
Troubleshoot an unavailable card, wallet, or bank option.
Payments and billingPackages, credits, and wallet balances
Use entitlements without losing track of what remains.
Payments and billingRefund timing and destination
What happens after a refund is approved.
Payments and billingUnderstanding an invoice
Read the service, tax, discount, and refund lines.
Payments and billingFinding a receipt
Download proof of a completed payment.
Payments and billingI was charged twice
How duplicate payment reviews work.
Payments and billingPayment is pending
What pending means and when to follow up.
Payments and billingPayment failed but money appears to be reserved
Why a temporary bank hold can look like a charge.