Help centre
How can we help?
Find a clear answer or continue to a support request.
Consent for recordings, screenshots, and notes
Know what to do when somebody wants to record or share a session.
Privacy and safetyA record or profile detail looks wrong
Correct inaccurate personal information carefully.
Privacy and safetyChecking the status of a community report
Understand moderation updates without exposing another member.
Privacy and safetyBlocking or reporting a private message
Stop unwanted contact while preserving useful evidence.
Privacy and safetyUnknown device or sign-in alert
Decide whether an alert is a mistake or a compromise.
Privacy and safetyChanging the security email
Move recovery to a new address without locking yourself out.
Privacy and safetyIdentity checks for export or deletion requests
Prepare for an ownership check without oversharing.
Privacy and safetyMessaging boundaries and response times
Use messaging for care coordination, not emergency monitoring.
Privacy and safetySafety escalation and urgent danger
Choose immediate human help when risk cannot wait.
Privacy and safetyReporting harmful community content
Report without amplifying the harm.
Privacy and safetyTwo-factor authentication
Add a second check to protect your account.
Privacy and safetyAccount may be compromised
Contain a suspicious login quickly.
Privacy and safetyRequesting account deletion
What deletion means and what may be retained.
Privacy and safetyRequesting a data export
Get a copy of the personal data available for your account.
Privacy and safetyPrivacy in plain language
What Mindara uses account and care information for.