Refund & Cancellation Policy

Cancelling a one-to-one session

Cancel from your sessions page. Before you confirm, the screen shows exactly how much you will get back and where it goes. The standard terms are:

• If you cancel more than 24 hours before: full refund to your original payment method.
• If you cancel between 2 and 24 hours before: 50% refund to your original payment method.
• If you cancel less than 2 hours before: no refund.
• If your provider cancels: full refund to your original payment method.
• If your provider doesn't turn up: full refund as Mindara Coins.

Moving a session to another time

You or your provider can propose a new time from your sessions page; the session moves once the other person accepts. The new time must be at least 2 hours away. Moving a session costs nothing and your payment stays with the booking.

Group sessions, workshops and programmes

You can cancel your place online until the deadline shown on the session or programme page (each one sets its own). After that, contact us. If the host or Mindara cancels a group session or programme, you get the same refund as when a provider cancels a one-to-one session.

Plans, session packs and Mindara Coins

• If you have not used any session from a plan or session pack, email [email protected] within 7 days of buying it for a full refund. Partly used plans and packs are reviewed individually.
• Mindara Coins you buy can be used for any Mindara session or plan. As our Terms explain, coins cannot be withdrawn as cash or transferred.
• Sessions paid for by your employer or college cost you nothing; cancellations follow your organisation’s plan, as shown when you book.

If something goes wrong

• Money was taken but your booking was not confirmed: email [email protected] with the transaction reference. We either confirm the booking or refund the full amount.
• Your provider did not join the session: use “Report a no-show” on the booking page, or email us, within 7 days.
• A session could not take place because of a technical problem on Mindara’s side: email us within 7 days and we will rebook the session or refund it in full.

How refunds are paid and how long they take

• Refunds go back to the way you paid (UPI, card or netbanking) or are given as Mindara Coins, as stated in the terms above and on your booking. Where you have a choice, you pick it when you cancel.
• Mindara Coins: added to your account as soon as the refund is approved.
• Original payment method: we start the refund within 7 working days of approval. Your bank or card issuer usually shows it within a further 5–7 working days.
• We let you know when a refund is approved and when it is completed, and you can follow it on your Coins & payments page.

How sessions are delivered

Mindara sells services, not physical goods, so nothing is shipped. After payment you get a booking confirmation by email. Online sessions take place by video, audio or chat at the booked time, using the joining link in your account (also emailed before the session); in-person sessions take place at the address on the provider’s profile.

Questions

Email [email protected] or see our contact page. These terms do not take away any rights you have under consumer law.