Platform operator
Mindara, a unit of eMedify. Address: Sangrur, Punjab 148001, India. General support: [email protected]. Privacy and data-rights contact: [email protected].
Grievance Officer
Dr Devanshu (Grievance Officer), Mindara, a unit of eMedify, Sangrur, Punjab 148001, India. Email [email protected]. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
Not an emergency service
Mindara does not provide emergency dispatch or continuous crisis monitoring. If there is immediate danger, contact the emergency number where you are physically located or use our crisis resources to find local support.
Clinical professionals and jurisdiction
Provider pages describe qualifications and verification information available to Mindara. Professionals remain responsible for maintaining their registration, insurance where required, competence, and legal authority to serve the client’s current location. Approval on Mindara does not extend a licence into another country or state.
Telemedicine and records
Remote care should meet the same professional standard expected for the circumstances, including identity, informed consent, suitability of the medium, privacy, documentation, follow-up, and referral when remote care is not appropriate. India-facing practice is informed by the Ministry of Health and Family Welfare’s Telemedicine Practice Guidelines and the Mental Healthcare Act, 2017. Providers must also follow their profession-specific and location-specific rules.
Prescriptions
Prescription availability depends on professional role, identity verification, clinical assessment, medicine category, and jurisdiction. A digital prescription can be refused by a pharmacy or superseded by local law. Controlled or restricted medicines may require an in-person assessment or may not be available through the platform.
Privacy and consumer information
Our Privacy policy explains data processing and regional rights. India-facing consumer practices are informed by the Department of Consumer Affairs’ Consumer Protection framework. Mandatory consumer protections in a user’s country are not waived by our terms.
Copyright, trade marks, and accessibility
Mindara names, logos, interface elements, and original content may not be copied or represented as your own. If you encounter an accessibility barrier or believe content infringes your rights, email [email protected] with the page and issue so it can be reviewed.
Complaints
For platform, payment, privacy, or accessibility concerns, contact the relevant email above or use the complaints process. Clinical complaints should identify the provider and service date so Mindara can preserve records and route the concern appropriately. If you are not satisfied with our response, write to the Grievance Officer named above. You may also contact the National Consumer Helpline (1915, consumerhelpline.gov.in), the consumer commission, the Data Protection Board of India for personal-data matters, the professional regulator, or any other body that has jurisdiction.