Help centre
How can we help?
Find a clear answer or continue to a support request.
Changing provider after the first session
Move care when the fit is not right while preserving your records.
Appointments and sessionsRequesting an accessibility adjustment
Tell Mindara what makes booking or attending possible for you.
Appointments and sessionsSession ended earlier than expected
Record what happened and choose the right follow-up.
Appointments and sessionsJoining a session from a mobile device
Use a phone or tablet without losing privacy or controls.
Appointments and sessionsTime zones and daylight-saving changes
Avoid missing a session when travelling or clocks change.
Appointments and sessionsBooking for a child or dependant
Prepare the correct account and consent before scheduling care for someone else.
Appointments and sessionsProvider cancelled my session
Understand the next booking, credit, and communication steps.
Appointments and sessionsUnderstanding appointment statuses
Read the status trail before taking another action.
Appointments and sessionsWhen an appointment is not urgent care
Use the correct route for immediate safety concerns.
Appointments and sessionsMissed sessions and no-show reviews
How attendance records and disputes are handled.
Appointments and sessionsLate arrival or a connection problem
What to do if you are running behind.
Appointments and sessionsCancelling an appointment
Understand what cancellation does to payment and availability.
Appointments and sessionsRescheduling an appointment
Move a session while keeping the existing record clear.
Appointments and sessionsJoining a session when the link is missing
Troubleshoot access without missing your appointment.
Appointments and sessionsPreparing for an online session
A few practical checks before you join.
Appointments and sessionsBooking a session
What happens from selecting a slot to confirmation.
Appointments and sessionsFinding the right provider
Use care type, language, location, and availability to narrow your search.