Help centre
How can we help?
Find a clear answer or continue to a support request.
Supervision, referral, and scope boundaries
Know when a request needs another professional or service.
For providersProvider profile review was declined
Fix a review issue without creating a second provider account.
For providersReporting a client safety concern
Record and escalate risk without relying on a normal message.
For providersProtecting client records and notes
Keep care information in the right place and limit access.
For providersProvider messaging response boundaries
Set clear expectations without promising live monitoring.
For providersProvider calendar time zones
Keep availability accurate when your working location changes.
For providersAccepting the provider agreement
Understand the agreement step before provider tools become available.
For providersResponding to a corporate event enquiry
Turn an enquiry into a clear, reviewable service scope.
For providersChanging the bank account for payouts
Update payout details without sending credentials through chat.
For providersProvider-initiated client cancellation
Cancel or reschedule with a clear, respectful record.
For providersBlocking availability for holidays and leave
Protect clients from slots you cannot honour.
For providersChoosing service categories and scope
Describe what you offer accurately and safely.
For providersProvider profile photo and image guidelines
Use a professional, accessible image without exposing client information.
For providersSubmitting a workplace-event service
Create a clear service scope before companies inquire.
For providersProvider payments and payout status
Read earnings, holds, and payout readiness.
For providersProvider booking changes
Respond to reschedule and cancellation requests clearly.
For providersManaging provider availability
Keep booking slots accurate for clients.
For providersUpdating your provider profile
Change public information without losing your verification context.
For providersProvider account activation
Why an approved profile may still need account activation.
For providersProvider verification explained
What the review checks and what happens next.
Privacy and safetyConsent for recordings, screenshots, and notes
Know what to do when somebody wants to record or share a session.
Privacy and safetyA record or profile detail looks wrong
Correct inaccurate personal information carefully.
Privacy and safetyChecking the status of a community report
Understand moderation updates without exposing another member.
Privacy and safetyBlocking or reporting a private message
Stop unwanted contact while preserving useful evidence.
Privacy and safetyUnknown device or sign-in alert
Decide whether an alert is a mistake or a compromise.
Privacy and safetyChanging the security email
Move recovery to a new address without locking yourself out.
Privacy and safetyIdentity checks for export or deletion requests
Prepare for an ownership check without oversharing.
Privacy and safetyMessaging boundaries and response times
Use messaging for care coordination, not emergency monitoring.
Privacy and safetySafety escalation and urgent danger
Choose immediate human help when risk cannot wait.
Privacy and safetyReporting harmful community content
Report without amplifying the harm.