Take the First Step with a Free Therapy Session
Starting therapy can feel like a big decision. Mindara’s free first session programme helps eligible new clients take that first step with less pressure.
Participating providers offer a scheduled care appointment at no cost. You can experience a real session, understand the provider’s approach, and decide whether ongoing support may be right for you.
What Is a Free Therapy Session?
A free first therapy session is an introductory care appointment offered by participating Mindara providers. Depending on the provider, the appointment may be available online by video or audio, or in person where available.
Providers may offer a 15-minute or 30-minute session. The exact duration, service type, format, and next available time are shown before booking.
Who Can Book a Free First Session?
You may be eligible if you have a verified Mindara account, have not already used your available free-session quota, and choose a participating provider with an available appointment.
Eligibility may depend on the programme quota. Some offers may be available once across Mindara, while others may be limited to one session with a particular provider. Your eligibility is checked before you confirm your booking.
How to Book Your Free Session
- Browse participating providers and compare their areas of support, languages, format, location, and availability.
- Choose a provider and review the service type, duration, and appointment format.
- Sign in or create a verified Mindara account.
- Select a convenient available time.
- Review the session details and confirm your booking. No payment is required for an eligible free first session.
What Happens During the First Session?
Your first session may include a brief introduction, a discussion about what brought you to care, questions about your goals, and an explanation of how the provider works.
You do not need to prepare a perfect explanation of everything you are experiencing. You can begin with what feels most important right now.
It is also completely reasonable to tell the provider if you feel nervous, unsure, or unfamiliar with therapy.
How to Prepare for an Online Therapy Session
Choose a quiet and private place, check your internet connection, use headphones if helpful, and join a few minutes early.
You may also want to think about one or two things you would like support with. You do not need to share anything before you feel ready.
Is a Free First Session the Same as Ongoing Therapy?
A free first session gives you an opportunity to begin care and understand whether a provider may be a good fit. You are not required to book future paid sessions after the appointment.
You can decide whether you would like to continue with the same provider, explore another option, or take more time before starting regular therapy.
Frequently Asked Questions
Is the first therapy session really free?
Eligible clients do not need to make a payment for a participating provider’s free first-session offer. The available duration and service details are shown before booking.
Can I book a free counselling session online?
Yes. Participating providers may offer free sessions by video or audio. Availability depends on the provider and selected format.
How long is the free therapy session?
Participating providers may offer either a 15-minute or 30-minute session. Check the provider’s offer before booking.
Do I need an account to book?
Yes. You need a verified Mindara account to check eligibility and confirm a free first session.
Can I book more than one free session?
This depends on the programme quota. Previous claims or completed sessions may affect whether another free session is available.
What if I do not feel comfortable with the provider?
You are not required to continue with a provider after the first session. You can take time to consider your options and explore other providers where available.
Start Your First Step Towards Support
You do not need to wait until things feel overwhelming before seeking help. A first conversation with a qualified provider can help you understand what support may be useful for you.
Explore free first sessions on Mindara.
If you are in immediate danger or experiencing a mental health emergency, contact local emergency services or a crisis helpline immediately. A therapy appointment is not a substitute for emergency care.
